Candidates Who Lost JAMB Phone Numbers, Emails Can Now Update Details

The Joint Admissions and Matriculation Board, JAMB, has lifted its restriction on SIM swapping and email changes, allowing candidates who have lost access to their registered phone numbers or email accounts to update their details through a controlled process.

The new arrangement, which took effect on Monday, September 21, 2026, is specifically available to candidates who can no longer access their registered phone numbers or recover the email accounts linked to their JAMB profiles.

JAMB, in a statement by its Director of Communications, Fabian Benjamin, said the decision followed the introduction of enhanced identity and biometric verification measures aimed at strengthening the security of candidates’ records.

The Board said the new verification measures would help guard against fraud, impersonation and unauthorised alterations to candidates’ records.

However, the facility is available to each candidate only once and can only be accessed at designated JAMB Computer-Based Test, CBT, Professional Testing Centre, PTC, and Professional Registration Centre, PRC, locations, including applicable state offices.

“Candidates seeking the service must provide their new GSM number and/or email address and a duly executed court affidavit, scanned and ready for upload, the statement read.

The Board said candidates seeking the service must first log into their e-Facility profiles, make payment for the service and proceed to a designated centre for biometric verification before their registered details can be changed.

JAMB said candidates could request a change of their GSM number, email address or both, depending on the details to which they had lost access.

“The SIM swap and/or email change service shall be available only once,” the Board stressed.

The examination body advised candidates to use the facility strictly for genuine cases and urged them to patronise only designated JAMB CBT centres when seeking to change their registered details.

JAMB said the reviewed policy was introduced to ensure that candidates who lose access to their registered credentials are not unnecessarily disadvantaged, while maintaining measures to protect the integrity and security of their records.